chapter 4 meaSuring the success oF strateGies initiAtives

IT METRICS


-EFFICIENCY IT METRICS FOCUS ON TECHNOLOGY ITSELF.
-EFFICIENCY METRICS ARE IMPORTANT TO MONITOR, THE DO NOT ALWAYS GUARANTEE EFFECTIVENESS.

THE INTERRELATIONSHIPS OF EFFICIENCY IT METRICS

6 COMMON TYPES OF EFFICIENCY IT METRICS

THROUGHPUT: AMOUNT OF INFO THAT CAN TRAVEL THRU A SYSTEM AT ANY POINT IN TIME.

SPEED: THE AMOUNT OF TIME A SYSTEM TAKES TO PERFORM A TRANSACTION.

AVAILABILITY: THE NUMBER OF HOURS A SYSTEM IS AVAILABLE FOR USE BY CUSTOMER AND EMPLOYEES.

ACCURARY: THE EXTENT TO WHICH A SYSTEM GENERATES THE CORRECT RESULTS WHEN EXUCUTING THE SAME TRANSACTION NUMEROUS TIMES.

WEB TRAFFIC: INCLUDING A HOST OF BENCHMARKS,EXAMPLE: NO OF PAGES VIEW NO OF UNIQUE VISITORS AND AVERAGE SPEND ON VIEWING THE WEB PAGE.

RESPONSE TIME: THE TIME IT TAKES TO RESPOND TO USER INTERACTIONS SUCH AS MOUSE CLICK.

COMMENT, IF I SELLER IN A FACEBOOK AND HOW MY EFFICIENCY & EFFECTIVENESS TO SELL MY PRODUCT.

- I'M SUCH AS SELLER OF CLOTHES IN FACEBOOK, I WILL MAKESURE MY EFFICIENCY TO SELL MY CLOTHES HAVE A GOOD STRATEGIES. MY EFFICIENCY IS A TO MANAGE MY STRATEGIES TO TARGET MY GOAL AND MY CUSTOMER SATISFACTION. I SHOULD TO SELL THE GOOD CLOTHES, SELL THE BEAUTIFUL CLOTHES, SUITABLE CLOTHES AND I SHOULD TO SELL CLOTHES WITH VARIOUS SIZE AND I MUST DO SOMETHING GOOD TO MY CUSTOMER TO ATTRACT MY CUSTOMER BUY MY CLOTHES SUCH AS GIVE DISCOUNT OR BUY ONE FREE ONE. BESIDES THAT, I MUST HAVE A GOOD COOPERATION WITH MY CUSTOMER FOR MY CUSTOMER TO KNOW MORE DETAIL ABOUT MY SALES. I'M SUCH AS SELLER SHOULD GIVE MORE DETAIL ABOUT INFORMATION TO MY CUSTOMER. FROM FACEBOOK, MY CUSTOMER CAN LOOK ALL CLOTHES, ALL TYPES ALL CLOTHES CUSTOMER CAN GET AND WANT AND THAN CAN GET MORE DETAIL ABOUT THE CLOTHES. FACEBOOK CAN HELP ME EASIER TO COMMUNICATE WITH MY CUSTOMER AND EASIER TO CUSTOMER GET INFORMATION.

-FROM THIS MY EFFECTIVENESS, I GET MORE CUSTOMERS AND GET GOOD DEMAND IN MY SALES. NOT CUSTOMER IN MALAYSIA BUT HAVE MORE CUSTOMER AT OUTSIDE. MORE CUSTOMER GET SATISFACTION FROM MY SERVICE AND THERE ARE LIKE TO BUY CLOTHES WITH ME AND THERE ARE GIVE GOOD FEEDBACK FOR MY BUSINESS. FROM THIS I CAN TARGET MY GOAL AND I WILL BE MORE SUCCESS IN MY BUSINESS ONLINE THROUGH FACEOOK.